Join us at the Philadelphia Flyers Hockey Game & ServiceNow Workshop

Join us for an interactive workshop designed to elevate your Configuration Management Database (CMDB) strategy and maturity. Learn best practices for population, governance, and optimization—while exploring real-world applications of the Common Service Data Model (CSDM). Plus, hear from Chris Wright of St. Luke’s, who will showcase a custom-built solution developed in partnership with GlideFast, demonstrating how innovation and collaboration can drive measurable value.. After the workshop, stick around and enjoy an exciting hockey game — the Philadelphia Flyers vs. the San Jose Sharks at 7:00 PM! See full agenda below.

Agenda

3:00 pm – 3:10 pm
Introduction and Overview

3:10 pm – 3:25 pm
Navigating CMDB Maturity: Tools and Strategies for Optimal Health

3:25 pm – 3:40 pm
CMDB Population Methods: Ensuring Accuracy with Identification and Reconciliation

3:40 pm – 3:55 pm
Defining Roles and Responsibilities in Configuration Management

3:55 pm – 4:10 pm
Harnessing CMDB Use Cases: From Theory to Practice

4:10 pm – 4:25 pm
Evaluating Your CSDM Maturity Level

4:25 pm – 4:40 pm
Best Practices for CMDB Management
CMDB All the Things: Visualizing Interconnections and Best Practices

4:40 pm – 5:00 pm
Special Presentation: Custom Solution by St. Luke’s and GlideFast

Presented by Chris Wright - Executive Director at St. Luke’s

5:00 pm - 5:30 pm

Head into Stadium

7:00 PM Onwards | Hockey Game
Enjoy an exciting hockey game after a productive workshop!

Register Now