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New in ServiceNow: Breaking Down the Common Service Data Model 3.0


The Common Service Data Model (CSDM) is a standard and consistent set of terms and definitions that elevate the immediate value with all ServiceNow® products on the Now Platform®. These definitions form the basis for the CSDM framework.

In this webinar, we'll discuss what's new in the Common Service Data Model 3.0 (CSDM 3.0). We'll help you better understand what's changed in the latest release, look at some of the ways to track your progress, model examples that are easily applicable to your organization, and share specific use cases for applying CSDM.


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Brian Wong, Architect

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Mark Harper, Solutions Consultant


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Rob Geen,