Sponsored by GlideFast, Own, and ServiceNow
A dedicated one-day workshop focused on how Gen AI transforms the IT Service Management experience for your IT organization and for agents and employees resulting in increased productivity and accelerated agility. This workshop is targeted towards IT Directors and Managers, Service Management Directors and Managers, ServiceNow Platform Owners, Admins, Service Desk Managers, IT Support Managers from ServiceNow customers.
📍Aloft Dallas DFW Airport Grapevine | 1155 Northpoint Dr., Coppell, TX. 75019
🗓️ March 14, 2024
⏰ 8:00 am - 4:30 pm
Expect to walk away with new knowledge to help your IT organization achieve its IT Service Management transformation goals and realize value faster with Now Assist for ITSM powered by Gen AI! This workshop also affords excellent networking opportunities with peers from other organizations across different industries and with ServiceNow product experts.
Agenda:
8:00 - 9:00 AM: Breakfast & Networking
9:00 - 9:30 AM: Welcome & AI-powered Service Operations
9:30 -10:00 AM: ServiceNow’s Gen AI Approach
10:00 – 10:30 AM: Agent Productivity: Now Assist for ITSM Overview
10:30 – 10:45 AM Break
10:45 -11:45 AM: Agent Productivity: Now Assist for ITSM lab
11:45 – 12:45 PM: Lunch and Networking
12:45 – 1:45 PM: Employee Productivity: Now Assist in Virtual Agent (demo/lab)
1:45 – 2:45 PM: Partner Showcase
2:45 - 3:00 PM: BREAK
3:00 - 3:45 PM: FAQ and What are you looking for from Now Assist for ITSM?
3:45 - 4:00 PM: Wrap-up and Next Steps
4:00: Departure
GlideFast, 2024