1:00 pm – 1:10 pm Introduction and Overview
- Welcome and workshop objectives
- Brief agenda review
1:10 pm – 1:25 pm Navigating CMDB Maturity: Tools and Strategies for Optimal Health
1:25 pm – 1:40 pm CMDB Population Methods: Ensuring Accuracy with Identification and Reconciliation
1:40 pm – 1:55 pm Defining Roles and Responsibilities in Configuration Management
1:55 pm – 2:10 pm Harnessing CMDB Use Cases: From Theory to Practice
2:10 pm – 2:25 pm Evaluating Your CSDM Maturity Level
2:25 pm – 2:40 pm Best Practices for CMDB Management
2:40 pm – 2:50 pm CMDB All the Things: Visualizing Interconnections and Best Practices
2:50 pm – 3:00 pm The Future of ServiceNow and the CMDB
3:00 pm Q&A and Closing Remarks