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Unlocking the Power of Your CMDB
Integrating ServiceNow for Enhanced Organizational Efficiency

  Thursday, October 24, 2024

  12:45 pm to 5 pm  

 Top Golf - Raleigh | 4901 Topgolf Wy, Durham, NC 27703

In today's dynamic IT landscape, the Configuration Management Database (CMDB) is crucial for effective IT Service Management, serving as a strategic asset that drives operational excellence and business value. Our workshop, "Unlocking the Power of Your CMDB: Integrating ServiceNow for Enhanced Organizational Efficiency," aims to help ServiceNow customers maximize their CMDB’s potential. We will explore how integrating the CMDB with other ServiceNow modules provides a comprehensive view of your IT environment, enabling seamless coordination across Incident Management, Change Management, Vulnerability Management, and more. Participants will learn to leverage the CMDB to optimize operations, manage risks, and enhance decision-making through key topics such as CMDB maturity, defining roles and responsibilities, and applying best practices. This workshop is designed to transform your CMDB from a basic repository into a strategic asset that aligns with your organizational goals, boosting efficiency and effectiveness. Join us to discover how a well-managed CMDB can revolutionize your IT operations.

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Agenda
 

1:00 pm – 1:10 pm Introduction and Overview

  • Welcome and workshop objectives
  • Brief agenda review

1:10 pm – 1:25 pm Navigating CMDB Maturity: Tools and Strategies for Optimal Health

1:25 pm – 1:40 pm CMDB Population Methods: Ensuring Accuracy with Identification and Reconciliation

1:40 pm – 1:55 pm Defining Roles and Responsibilities in Configuration Management

1:55 pm – 2:10 pm Harnessing CMDB Use Cases: From Theory to Practice

2:10 pm – 2:25 pm Evaluating Your CSDM Maturity Level

2:25 pm – 2:40 pm Best Practices for CMDB Management

2:40 pm – 2:50 pm CMDB All the Things: Visualizing Interconnections and Best Practices

2:50 pm – 3:00 pm The Future of ServiceNow and the CMDB

3:00 pm Q&A and Closing Remarks

3:10 pm - 5:00 pm Food & Apps and TopGolf !