Thursday, October 24, 2024

  12:45 pm to 5 pm  

 Top Golf - Raleigh | 4901 Topgolf Wy, Durham, NC 27703

In today's dynamic IT landscape, the Configuration Management Database (CMDB) is crucial for effective IT Service Management, serving as a strategic asset that drives operational excellence and business value. Our workshop, "Unlocking the Power of Your CMDB: Integrating ServiceNow for Enhanced Organizational Efficiency," aims to help ServiceNow customers maximize their CMDB’s potential. We will explore how integrating the CMDB with other ServiceNow modules provides a comprehensive view of your IT environment, enabling seamless coordination across Incident Management, Change Management, Vulnerability Management, and more. Participants will learn to leverage the CMDB to optimize operations, manage risks, and enhance decision-making through key topics such as CMDB maturity, defining roles and responsibilities, and applying best practices. This workshop is designed to transform your CMDB from a basic repository into a strategic asset that aligns with your organizational goals, boosting efficiency and effectiveness. Join us to discover how a well-managed CMDB can revolutionize your IT operations.