Agenda:

Networking & Arrivals | 12:00 PM – 12:15 PM
Guests arrive, check in, and get settled at John Howie Steak before the program begins.

Welcome & Overview | 12:15 PM – 12:30 PM
We will open the session with introductions, event objectives, and a high-level perspective on the evolving role of AI in enterprise operations.

3CLogic – Orchestrating Unified Voice AI and Live Agent Experience on ServiceNow, Presented by David Livingston, PNW Sales Rep | 12:30 PM – 1:15 PM
Learn how to deliver a unified Voice-first AI experience that optimizes your workforce by intelligently balancing Voice AI agents with your live teams to accelerate time-to-resolution, lower cost-per-interaction, and transform the customer journey into a modern, responsive experience - all on the Now Platform.

Intermission | 1:15 PM – 1:30 PM
A brief break to refresh and network before the deep dive into GlideFast’s latest updates.

GlideFast’s AI Practice & Expanded Support Services | 1:30 PM – 2:00 PM
Our team will walk through two distinct topics:

• - AI Control Tower Strategy & Implementation: We will walk through how to assess AI readiness, define the value of an AI Control Tower, and outline key considerations for governance, security, and measurable business outcomes.
  
  - GlideFast’s Expanded Platform Development and Managed Support Services: We will introduce our new GlideOps and GRS models—updated service tiers designed to provide your team with dedicated experts to handle platform maintenance or scale up your development projects on demand.

Q&A, Networking, and Wrap-Up | 2:00 PM – 3:00 PM
We will close with audience questions and extended networking for organizations exploring next steps in AI-driven enterprise transformation.