JOIN US FOR A WEBINAR | WEDNESDAY, MAY, 26, 2021 | 1:00 PM ET
Streamlining Citizen Processes with ServiceNow CSM: State of Delaware's Success Story
When COVID-19 first stuck, the State of Delaware Department of Labor was overwhelmed with a sharp increase of incoming citizen requests.
Based on GlideFast Consulting’s work with Delaware’s Technology and Information Department, the agency reached out to implement a ServiceNow CSM solution that would guide citizens to self-service and streamline case management.
View this webinar to learn how we leveraged ServiceNow to improve the Delaware DOL’s internal processes and citizen services and made the agency more resilient to crisis.
Speakers
Ethan Schultz, Account Manager
Josh Brostoff, Service Delivery Director
Darryl Scott
Director, Division of Unemployment Insurance at State of Delaware, Department of Labor
