The new normal of business is resulting in an unprecedented rate of innovation and automation as companies assess how to support their customers at scale. Self-service support is becoming a solution as organizations run their businesses remotely, but the up-front cost of implementing this solution can be daunting.

An AI-driven tool, such as Virtual Agent, is a cost-efficient and scalable way to implement low-effort, high-ROI solutions for typical support workflows. In this session, we will demo a simple Virtual Agent implementation and showcase some of its lesser-known features.