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Virtual Agent: The Future Of Customer Support Is Conversational


The new normal of business is resulting in an unprecedented rate of innovation and automation as companies assess how to support their customers at scale. Self-service support is becoming a solution as organizations run their businesses remotely, but the up-front cost of implementing this solution can be daunting.

An AI-driven tool, such as Virtual Agent, is a cost-efficient and scalable way to implement low-effort, high-ROI solutions for typical support workflows. In this session, we will demo a simple Virtual Agent implementation and showcase some of its lesser-known features.


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David Arbour, Service Delivery Manager

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Matt Dumont, Architect